Multi-factor authentication explained – Xero Central

This article is for small businesses who use Xero. If you lose your phone, or the device which has your authenticator app on it, we recommend you change your Xero login password before setting up MFA on your new device. Still have questions? Before you can go any further, you need to download the Authy desktop app to your desktop. Was this page helpful?❿
 
 

Xero two step authentication

You choose and install an authenticator app when you set up MFA. If you install Xero Verify you can use push notifications, which are quicker and easier than using codes.

With push notifications, a message pops up on your smartphone or tablet. Xero Verify only sends notifications when you’re logging in to Xero. It won’t send notifications at other times.

The codes generated by authenticator apps are continually updated. If you use an app other than Xero Verify, they’re also time-based. To ensure the time on the device you installed your authenticator app on is accurate, let your network provider set it automatically.

When you set up MFA, Xero asks you to add a backup email address or security questions. A backup email address is the easiest option. When you set up MFA you choose some security questions from a drop-down list to provide answers to.

If you ever need to use a backup method to log in to Xero, just enter the same answers to your security questions. You can change your backup method at any time. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. What’s next? Xero Verify only sends notifications when you’re logging in to Xero. It won’t send notifications at other times.

The codes generated by authenticator apps are continually updated. If you use an app other than Xero Verify, they’re also time-based. To ensure the time on the device you installed your authenticator app on is accurate, let your network provider set it automatically.

When you set up MFA, Xero asks you to add a backup email address or security questions. A backup email address is the easiest option.

When you set up MFA you choose some security questions from a drop-down list to provide answers to. If you ever need to use a backup method to log in to Xero, just enter the same answers to your security questions. You can change your backup method at any time. Ask our community of customers, accountants and bookkeepers.

Share your ideas and feedback to help us improve our products. Skip to main content Search icon Search Xero Central. What’s next? Was this page helpful? Yes , I found this page helpful No , I did not find this page helpful. Still have questions? Contact Xero support Raise a case with our support team.

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Xero two step authentication.How to set up Xero Multi Factor Authentication (MFA) – WK Advisors and Accountants

Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space. If you’re using an app other than Xero Verify, the codes will be time-based. To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time. Once you’ve entered the code and logged in to Xero, you can close the authenticator app.

You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify. It’s also the only app that lets you use push notifications for quick and easy authentication in Xero. If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code. If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again. You might have entered the wrong answer.

You can change your backup method to using a backup email instead. When you log in to Xero, you can select a box to skip the authenticate step for up to 30 days.

The Trust this device feature is only available if you log in using an authenticator app on a device such as a smartphone or desktop computer. It isn’t designed to work if you’re logging in using a backup method, as these methods should only be used if you can’t access your authenticator app.

The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box. During setup, Xero generates a new QR code or setup key to enter into your authentication app. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password.

If you use security questions as your backup authentication method, you might also want to change your security questions.

If you don’t receive an email, try these fixes:. To fix, you can:. When prompted to respond to a push notification or enter a code, click Use a backup method instead. Use your backup email or answer your security questions. A push notification can take up to 15 seconds to come through. Alternatively, on your Xero login screen click Use a backup method instead to authenticate your login using a 6-digit code or backup email address.

To fix, click Log in and try again. For security reasons, apps generate new codes every 30 seconds. Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space. If you’re using an app other than Xero Verify, the codes will be time-based.

To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time. Once you’ve entered the code and logged in to Xero, you can close the authenticator app.

You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify. It’s also the only app that lets you use push notifications for quick and easy authentication in Xero.

If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code. If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again.

Skip to main content Search icon Search Xero Central. Install an authenticator app. To reset MFA, first you have to turn it off. Log in to Xero using a web browser. Click your initials or profile image, then select Account.

Under Additional Security , click the menu icon next to Multi-factor authentication. Click Turn off multi-factor authentication. This article is for small businesses who use Xero.

We recommend the Xero Verify authenticator app. After installing the authenticator app, you can login to Xero and change the device linked to your Xero account. Use a backup method to authenticate, if you don’t have access to your current authentication device.

If you lose your phone, or the device which has your authenticator app on it, we recommend you change your Xero login password before setting up MFA on your new device.

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